Giselle Montoya
Customer Service Specialist @Accessibility Live
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WORK HISTORY
Customer Service Specialist @Accessibility Live
Contract Per Show >Formula 1 Las Vegas Grand Prix - November 2023>PowerTrip - October 2023>BottleRock - May 2023>Emerald Cup - December 11, 2022>Besame Mucho - December 2, 2022>DirtyBird Campout - October 4-6, 2019Patron Check-in and Assistance:>Checked in patrons and their companions upon event entry, delivering personalized support and guidance.>Offered prompt assistance to address any immediate needs or concerns.>Provided essential information and assistance regarding ADA services to patrons and their companions.>Ensured a welcoming and inclusive environment for all attendees, focusing on accessibility and accommodation.ADA Viewing Platform Management, Set-up, & Compliance:>Effectively managed ADA platforms, ensuring equitable access to seats while maintaining capacity limits.>Prioritized the needs of patrons requiring ADA accommodations to enhance their event experience.>Managed the setup of viewing platforms, ensuring compliance with fire lane regulations and safety guidelines.>Monitored patrons and their companions to ensure adherence to viewing platform guidelines.Locker Distribution and Security:>Assisted with locker distribution, ensuring guests had access to safe and secure storage facilities.>Prioritized the safety and satisfaction of guests by maintaining locker security measures.
EDUCATION
Università degli Studi della Tuscia
Communication, General
California State University, Stanislaus
Bachelor of Arts (B.A.), Communications
SKILLS
ABOUT GISELLE MONTOYA
I am a dedicated and detail-oriented Customer Service Specialist with a proven track record of providing exceptional service in diverse industries. With expertise in team management, ADA compliance, and sales, I have consistently exceeded customer expectations and achieved outstanding results. I am passionate about delivering a positive customer experience and ensuring accessibility for all individuals.I am passionate about delivering exceptional service and utilizing my skills to contribute to the success of organizations. Let\'s connect and explore how I can add value to your team and drive customer satisfaction.
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