Giselle Baldo
Channel Management | Customer Success | Cyberprotection @Acronis
- Role
- Senior Cloud Partner Success Manager at Acronis
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Giselle Baldo
20yrs of professional experience creating valuable connections between the company <> customers <> partnerships. Passionate about aligning company goals with customer needs to drive sustainable success.With seven years in the IT industry, currently serving as a Senior Cloud Partner Success Manager at Acronis, driving customer success and channel management strategies in the Latam-Brazil region. Specializing in data protection, cybersecurity, and cloud services, the role focuses on empowering service providers with Acronis Cyber Cloud solutions while guiding Metal Tier partners through business planning and go-to-market enablement. Previously led Brazil\'s Installed Base at SonicWall, ensuring optimal customer satisfaction, and assuring best pipeline and deadline management. Recognition for a collaborative approach, fostering strong business relationships, leveraging specialized knowledge and a commitment to partner growth to deliver impactful results.
Experience
Senior Cloud Partner Success Manager
Aug 2020 — Present · Tampa, FL, US
Account management for Brazilian partners empowering service providers to deliver Data Protection, Security, and Management through our unique Acronis Cyber Cloud.• Driving partners’ success by being their only single point of contact on their lifecycle and helping them to enlarge their offerings portfolio by adding several cloud services in one single console driving their upsell/cross-sell initiatives.• Supporting go-to-market strategy in Latam-Brazil region enabling partners with our sales and marketing tools and team.• Specialist in Acronis business planning, guiding Metal Tier partners through the program requirements and benefits.• Alignment with Cloud Distribution for joint activities in order to best support partners businesses and enablement.• High collaboration with NAM and all other LATAM teams as a senior PSM member to drive global iniciatives.
Education
Colégio Salesiano Dom Bosco
High School
FARGS - Faculdades Rio Grandenses (atual ESTACIO DE SA)
Business Administration and International Trade Bachelor Degree, International Business
2004 — 2009
Rio Salado College
ESL, English Language and Literature/Letters
2018 — 2018
Skills
- Financial Markets
- Fraud and Loss Prevention
- Business Strategy
- Foreign Trade
- English
- Anti Money Laundering
- Project Management
- Management
- Interpersonal Communication
- Credit Risk
- Portuguese
- Negotiation
- Operating Systems
- Microsoft Office
- Banking
- Risk Management
- Team Leadership
- Spanish
- Business Planning
- Powerpoint
- Microsoft Excel
- Self-Management
- Corporate Finance
- Financial Analysis
- Microsoft Powerpoint
- Outlook Express
- Microsoft Outlook
- Foreign Exchange (Fx) Trading
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