Giselle Acosta

Lease Maturity Collections Specialist @Tesla

Managed the leasing process which included vehicle returns, inspections and generating end of lease invoices- Collaborated with our cross-functional teams to resolve customer inquiries and issues- Provided customer support via phone\'s and emails insuring the retention of our client base- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity- Consistently met or exceeded team and individual KPIs for customer satisfaction, response times, and issue resolution- Exhibited strong communication skills and effectively worked with customers and peers across Tesla-Proactively initiated daily outbound phone calls to customers, demonstrating strong communication skills and effectively collecting payments to maintain positive cash flow- Fielded inbound phone calls and emails, showcasing exceptional customer service skills in resolving overdue account issues and disputes promptly and efficiently.