Gisela Munoz
Delivery Director - Operations Delivery Manager - Project Management Specialist - Software Development Operations Manager - Service Delivery Manager
- Role
- Strategic Service Delivery Consultant at Veritas Automata
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Gisela Munoz
Seasoned Delivery and Operations leader with a proven track record driving high-performance teams and complex software projects for financial and retail clients across North and Latin America. With over 19 years of experience, I specialize in building scalable delivery frameworks, aligning cross-functional teams with client goals, and ensuring measurable business outcomes.I thrive at the intersection of strategy and execution — whether leading multi-disciplinary squads, recovering critical accounts, or designing hybrid delivery models that blend PMI and Agile best practices. My approach focuses on transparent KPIs, risk management, and continuous improvement, always placing customer success at the center.Highlights:• Scaled delivery operations for Fortune 500 financial clients, achieving up to 3X account growth.• Led crisis recovery and value alignment initiatives, restoring trust and boosting client retention.• Expert in staff augmentation, managed squads, and end-to-end product builds.• Active partner in pre-sales, growth planning, and strategic client engagement.Passionate about building high-trust relationships, empowering teams, and delivering solutions that turn challenges into long-term value.Let’s connect to explore how I can help organizations deliver with confidence and impact.
Experience
Strategic Service Delivery Consultant
Oct 2025 — Present · Doral, FL, US
Education
PMI
Certificación PMP
2012 — 2021
EAFIT
Diplomado en Six Sigma
2008 — 2008
Universidad Cooperativa de Colombia
2003, System Engineering
1998 — 2003
Skills
- Microsoft Project
- Ms Project
- Agile Project Management
- Soa
- Requirements Analysis
- Pmi
- Software Engineering
- Pmbok
- Project Management
- Business Intelligence
- Uml
- Cmmi
- Software Project Management
- Itil
- Software Development
- Scrum
- Enterprise Architecture
- Pmo
- Pmp
- Team Leadership
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