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Hayley Coyne
Digital Services Manager @Gallagher
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WORK HISTORY
Digital Services Manager @Gallagher
Hamilton, NZ
Senior leader with responsibility for the IS Service Operations, Network, Cloud andPlatforms, Digital Productivity and Analytics teams• Management, mentoring and coaching of team leads• ITIL aligned service delivery process and technology improvement• Use design thinking philosophies and agile methodologies to implementdelivery efficiency• Internal customer relationship management including with other seniorleadership and executive• External relationship management of key vendors including Microsoft,Datacom, Spark among others.• Strategic planning and implementation, including key work currently aroundsuccessful GenAI and analytics governance and strategy• Ensuring and delivering successful technology with a people and change centredapproach• Financial planning and budget for all IT operations services• Responsible for the running and maximising enablement and use of all servicesrelating to our end user IS experience, from Infrastructure to end user platformsincluding M365• Project and portfolio management
EDUCATION
The University of Waikato
BSc(Tech), Computer Science
SKILLS
ABOUT HAYLEY COYNE
Purpose-driven and people-centred technology leader with more than 15 years of experience…
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