Giritharan R

Experience

1. Business Analyst

   Tata Consultancy Services

   Apr 2024 — Present · Chennai, IN

   Collaborated with US based BFSI clients to implement a retail credit cardmanagement web page, defining user stories and providing clear guidanceto the engineering team to ensure accurate and effective implementationof requirements• Implemented API integrations, UI/UX changes, content fixes, majorlycontributed to zero tolerance over WCAG 2.0 AA violations within thepayment’s domain of the website, which made the website usable for 92%of the people in the world• Managing the JIRA board, ensuring accurate task prioritization andbacklog maintenance through continuous collaboration withstakeholders.• Leading a team of six as Scrum Master, facilitating smooth communicationand collaboration across the Operations, Engineering and the otherstakeholders.• Administering the entire requirements lifecycle, from gathering andgrooming through to sprint execution and monitoring, ensuring timelyand efficient project delivery.• Managing functional, non-functional, and support requirements, adoptinga comprehensive approach to ensure alignment with client needs andproject goals.• Assisting the analysis of business requirements and technicalspecifications for project development.• Ensuring on deploying features timely and have ensured the productfeatures always aligns with the wants of the customer• Assisted in defining and measuring the KPIs and made sure the businessgoals are realized• Driving change and innovation through operational and strategicinitiatives.• Executing business analysis strategies, making decisions and overcomingcomplex business challenges using experience-backed judgment, strongwork ethics and irreproachable integrity.• Suggesting technology-based solutions for enhancing functional efficiencyand achieving business excellence.

Education

• Mepco Schlenk Engineering College

  Bachelor of Engineering - BE

  2016 — 2020

• Great Lakes Institute of Management Gurgaon

  PGDM

  2022 — 2024