Girish Kaushal
Manager, Managed Services & Partner Strategy | Driving System Excellence, Value Realization & Partner Delivery Quality | SaaS Optimization & Revenue Growth
- Role
- apexanalytix
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Girish Kaushal
SaaS Leader | Managed Services | Customer Success | Partner Strategy | Enterprise Value RealisationI am a SaaS post-sales leader with 9+ years of experience across Managed Services, Customer Success, Enterprise Implementations, and Partner Strategy, focused on building scalable service organizations that drive adoption, retention, and measurable ROI for complex, global customers.Currently, I serve as Manager – Managed Services & Partner Strategy at apexanalytix, where I lead a strategic function responsible for converting post-implementation services into a differentiated growth engine. I own outcomes across value realization, customer health, operational governance, and partner-delivered success, supporting enterprise and strategic accounts at scale. I lead and mentor high-performing teams delivering proactive, data-driven managed services, while enabling global system implementors through structured training, escalation management, solution alignment, and technical advisory. I partner closely with executive stakeholders, implementation leaders, and integration partners to ensure frictionless operations and continuous optimization of the apex platform.My scope includes: • Executive Business Reviews (EBRs) anchored in KPIs, adoption analytics, and ROI storytelling • Managed Services growth through premium support, optimization insights, and automation advisory • Complex solution design and change request consulting, including integrations and platform evolution• Customer health, risk management, and governance models across global enterprise/Fortune 500 accountsEarlier in my career, I led enterprise SaaS implementations and functional teams, owning delivery, project governance, and process automation. This foundation gives me an end-to-end perspective across the customer lifecycle—from deployment to sustained value, expansion, and renewal. I am known for building scalable service models, aligning post-sales strategy with business outcomes, and positioning Managed Services and Customer Success as strategic differentiators.Leadership philosophy: Enable teams. Empower customers. Deliver value that compounds.MBA in Marketing, IBS Hyderabad.
Experience
Present
Education
IBS Hyderabad
Master of Business Administration (MBA), Marketing
2015 — 2017
IETE
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
2009 — 2014
Skills
- Microsoft Word
- Public Speaking
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Marketing
- Research
- Customer Service
- Team Management
- Management
- Leadership
- English
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