Girish Chandra Pathak

Network Operations Support Engineer @RazaEngage

US

Monitoring: Continuously monitor SMS A2P traffic to ensure smooth and uninterrupted service delivery as per customers expected benchmarks. • Provisioning: New customer and supplier end to end interconnection and onboarding process.• Troubleshooting: Identify, analyze, and resolve any issues related to SMS A2P traffic, including message delivery failures, latency, and performance anomalies. • NOC Operations: Manage day to day operations of SMS NOC Customer / Vendor / Route / Rate Configuration. • Incident Management: Respond promptly to incidents affecting A2P services, acting as the line of support and coordinating with relevant stakeholders for resolution. • Reporting: Generate regular reports on SMS A2P service performance, issues, and trends to provide visibility and inform decision-making processes. • Collaboration: Work closely with network, operations, and development teams to enhance SMS A2P processes and implement best practices. • Documentation: Maintain comprehensive documentation of all incidents, investigations, and resolutions to build a repository of knowledge for future reference. • Compliance: Ensure all SMS A2P operations comply with relevant regulations and industry standards, especially regarding data protection and user privacy. • Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and service quality. • Documentation: Maintain comprehensive documentation of all incidents, investigations, and resolutions to build a repository of knowledge for future reference. • Compliance: Ensure all SMS A2P operations comply with relevant regulations and industry standards, especially regarding data protection and user privacy. • Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and service quality.

AIIMT

Bachelor's degree