Girish Chandra Pathak
Network Operations Support Engineer At Raza Engage || A2P NOC Engineer || AWS || Cloud || Commercial Support || Voice & SMS || NOC
- Role
- Network Operations Support Engineer at RazaEngage
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Girish Chandra Pathak
I’m a Telecommunications Engineer with over 9 years of experience in A2P SMS, Voice/VoIP…
Experience
Network Operations Support Engineer
Mar 2025 — Present · US
Monitoring: Continuously monitor SMS A2P traffic to ensure smooth and uninterrupted service delivery as per customers expected benchmarks. • Provisioning: New customer and supplier end to end interconnection and onboarding process.• Troubleshooting: Identify, analyze, and resolve any issues related to SMS A2P traffic, including message delivery failures, latency, and performance anomalies. • NOC Operations: Manage day to day operations of SMS NOC Customer / Vendor / Route / Rate Configuration. • Incident Management: Respond promptly to incidents affecting A2P services, acting as the line of support and coordinating with relevant stakeholders for resolution. • Reporting: Generate regular reports on SMS A2P service performance, issues, and trends to provide visibility and inform decision-making processes. • Collaboration: Work closely with network, operations, and development teams to enhance SMS A2P processes and implement best practices. • Documentation: Maintain comprehensive documentation of all incidents, investigations, and resolutions to build a repository of knowledge for future reference. • Compliance: Ensure all SMS A2P operations comply with relevant regulations and industry standards, especially regarding data protection and user privacy. • Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and service quality. • Documentation: Maintain comprehensive documentation of all incidents, investigations, and resolutions to build a repository of knowledge for future reference. • Compliance: Ensure all SMS A2P operations comply with relevant regulations and industry standards, especially regarding data protection and user privacy. • Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and service quality.
Education
AIIMT
Bachelor's degree
2017 — 2021
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