Girish Surve
Account Management | ORM | Social Media Monitoring | Social Media Listening | Online Reputation Management
- Role
- Senior Executive at Leo Burnett
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Girish Surve
Results-driven Online Reputation Management (ORM) professional with 9+ years of experience incustomer engagement, complaint handling, brand monitoring, escalation management, and digitalreputation strategy. Experienced in managing premium brands across automobile, healthcare,telecom, finance, FMCG, and sports industries. Skilled in response drafting, sentiment analysis, ORMreporting, dashboard creation, competition benchmarking, and delivering customer-centriccommunication strategies to enhance brand reputation and customer satisfaction.
Experience
Senior Executive
Jun 2023 — Present
Maintain Online Reputation:• Monitor brand mentions across social media and review platforms.• Address both positive and negative feedback to protect the brand’s image.2. Social Media Response Management:• Respond to customer inquiries, comments, and complaints promptly and professionally.• Engage with users to foster positive relationships and customer loyalty.3. Social Media Listening:• Track online conversations and sentiment around the brand.• Identify emerging trends, issues, and competitor activities.4. Prepare Reports:• Create weekly, monthly, and quarterly reports to analyze social media performance, engagement, and sentiment.• Track key performance indicators (KPIs) such as engagement rates and response times.5. Train Junior Team Members:• Train and guide junior team members on best practices for social media responses and brand voice.• Provide feedback and ensure consistent, effective communication in responses.
Education
VPM's K.G Joshi College of Arts & N.G Bedekar College of Commerce
Bachelor of Mass Media, Journalism
Mumbai Educational Trust, MET League of Colleges
MULTIMEDIA JOURNALISM
2015 — 2016
MET Institute of Mass Media
Postgraduate Degree, Intermedia/Multimedia
K.G.JOSHI COLLEGE OF ARTS & N.G.BEDEKAR COLLEGE OF COMMERCE,THANE
BMM, Journalism
2012 — 2015
I.E.S'S CHANDRAKANT PATKAR VIDYALAYA
Completed my school education
1996 — 2010
Skills
- Adobe Indesign
- Microsoft Office
- Video Editing
- Digital Photography
- Photoshop
- Quarkxpress
- Social Media
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