Girish Patil

About Girish Patil

Hands-on, results-oriented Senior Engineering Leader passionate about building and scaling innovative cloud-native SaaS and carrier-grade applications. With a global track record of empowering highly distributed teams across North America, Europe, and Asia, I deliver large-scale, mission-critical platforms that transform cloud contact center (CX), data, and communications workloads, driving significant business impact.Specialized in cloud-native architectures, event-driven systems, and CX solutions that combine GenAI, real-time streaming (Kafka), and modern data infrastructure to drive automation, personalization, and operational efficiency. Proven success in both on-premise and cloud-based deployments across major platforms and carriers.Extensive experience designing and delivering- Cloud contact center (CX) solutions integrating GenAI for Workflows, intelligent routing, and conversational experiences- Large-scale eventing platforms built on Kafka for real-time customer interaction, telemetry, and analytics pipelines- Modern data infrastructure powering insights, observability, and AI use cases across CX, mobile, and network products.Hands-on background building highly scalable distributed cloud services for network products (VoIP, media, content sync, push, OTA, device, analytics). Led cloud-native/microservices transformations on AWS/GCP, focused on reliability, cost efficiency, and delivery speed.Demonstrated leadership in- Integrating GenAI into CX/SaaS for automation, personalization, and rapid solution delivery- Architecting low-code/no-code platforms, empowering business users for workflow orchestration- Establishing scalable engineering orgs and agile processes to expedite development, accountability, and ensure high-quality releasesKey Areas of Expertise- Cloud-native applications and SaaS solutions- Cloud contact center (CX) platforms and ecosystems- GenAI integration for CX (summarization, conversation, knowledge, automation)- Large-scale event-driven systems and streaming platforms (Kafka)- Data infrastructure, pipelines, observability, and analytics for CX and SaaS- Low-code/no-code platform architecture and development- Web-scale architecture and distributed systems- Microservices and cloud-native infrastructure (containers, orchestration, CI/CD)- AWS and Google Cloud Platform (GCP)- Startup, high-growth environments- Technology strategy, roadmaps, and portfolio management- Organizational design, team development, and engineering leadership- New product incubation, launch, and lifecycle management

Experience

1. Senior Engineering Leader

   Cisco

   Oct 2020 — Present · McLean, VA, US

   As Senior Engineering Leader in Cisco’s Collaboration CX organization, I lead global teams to deliver innovative, cloud-native SaaS platforms and contact center solutions. I specialize in integrating GenAI, real-time event streaming, and modern data infrastructure to drive automation, personalization, and operational efficiency, empowering teams to rapidly deliver high-impact solutions for Cisco’s customers.

Education

• Kuvempu University

  BE, Engineering

Skills

• Java Enterprise Edition
• Enterprise Software
• Hadoop
• Telecommunications
• Product Development
• Agile Project Management
• Integration
• Product Management
• Amazon Web Services (Aws)
• Software Project Management
• Java
• Wireless
• Software Development
• Python
• Scrum
• System Architecture
• Wireless Technologies
• Mobile Technology
• J2ee
• Mobile Voip
• Rest
• Html5
• Ios
• Software Design
• Architectures
• Mongodb
• Offshore Software Development
• Voip
• Technical Management
• Large Scale Systems
• Distributed Systems
• Mobile Applications
• Mobile Content
• Django
• Mobile
• Product Strategy
• Sip
• User Interface Design
• Saas
• Android