Girish Nair
Manager Service Operations| Medical device| Innovative Service solutions| In-vitro diagnostics| Smart Service| Remote Monitoring| Project Lead| Service Analytics| Lead & Develop| MS Excel| Power Bi|MBA| Data Science
- Role
- Zonal Service Manager at Johnson & Johnson
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Girish Nair
Leading QuidelOrtho\'s service operations in the region has enabled my team to pioneer…
Experience
Zonal Service Manager
Feb 2012 — Present · Kerala, IN
As the responsible leader of the team, achieved excellence in customer service and efficiently resolved service incidents in the designated area, ensuring seamless operations and customer satisfaction.• Directed the eld service team and ensure adherence to KPIs and conducted Performance Evaluations.• Adopted corrective and preventative action plans (CAPA) to enhance the quality of customer service.• Maintained proper cross-functional communication between customers, back office,eld service personnel, and logistics.
Education
Model Engineering College
Post Graduate Diploma in Computer Applications
1995 — 1996
Macquarie University
Certificate in MS Excel Skills for Business
Mahatma Gandhi University
Master's degree
1996 — 1999
Mahatma Gandhi University
Bachelor's degree
1992 — 1995
Manipal University Jaipur
Master of Business Administration in Data Science - MBA (pursuing)
2021 — 2023
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