Girish Madavi
Operations Team Manager @Campusmarg Innovative Tech Services Llp
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WORK HISTORY
Operations Team Manager @Campusmarg Innovative Tech Services Llp
Nagpur, IN
Operations Management · Team Building and Leadership · Service Goal Establishment · Project Launch · Project Management · Strategic Planning · Forecasting · Process Due Diligence · Business Partners Management · Process Management · Policy/Procedure Development · Client Empanelment · Staff Mentoring · Vendor Relations.Talent Acquisition (Clients) · Team HiringSubject Matter Expert · Trainer ·Managing multi-site operations across 3 geographic locations. Reporting span of 75 agent level employees, 5 Team Leads across 4 brand accounts.
EDUCATION
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Science - BS
ABOUT GIRISH MADAVI
As a seasoned Operations Manager with 3+ years of experience, I am passionate about delivering excellence in operations, ensuring client satisfaction, and driving team success. My expertise lies in managing the day-to-day operations of BPO centers, supervising multi-functional teams, and consistently delivering operational efficiencies to meet SLAs.In my current role at Campus Marg India, I have led several successful projects, including process improvement initiatives that have resulted in significant cost savings for our clients. I have also implemented best practices and streamlined workflows to improve operational efficiency and reduce turnaround times.My leadership style is collaborative and hands-on, and I have a track record of developing high-performing teams that are motivated and engaged. I believe in fostering a culture of continuous learning and development and have implemented training programs to enhance the skill set of my team.I possess a deep understanding of BPO operations, including inbound and outbound customer support, technical support, data entry, and back-office support. I am also well-versed in managing and optimizing technology platforms, including CRM and ticketing systems.As a result of my experience and expertise, I have earned a reputation for delivering results, building strong relationships with clients, and fostering a culture of excellence. I am always looking for new challenges and opportunities to drive business growth and success. If you\'re looking for a dynamic and results-driven BPO Operations Manager, let\'s connect!
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