Girish Kulkarni
Account / Project Manager
- Role
- Customer Account Manager at Opt IT Technologies (I) Pvt. Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Girish Kulkarni
Leveraging an extensive 23-year background in Information Technology, encompassing an…
Experience
Customer Account Manager
Opt IT Technologies (I) Pvt. Ltd
May 2025 — Present · Bengaluru South, IN
Drive IT service delivery and remote tech support (RTS) for global, SMB, and enterprise customers. • Act as primary POC to manage and escalate business/technical issues, incidents, and outages. • Perform postmortems, ticket analysis, system health checks, and process reviews to ensure service stability. • Lead incident, change and problem management while supervising a global support team • Implement systems, policies, and procedures to strengthen service delivery and corporate security. • Prepare and present weekly, bi-weekly, monthly, and QBR reports for clients and internal leadership • Managing onsite teams, Team Leads, and contract engineers to ensure smooth day-to-day IT operations.
Education
Government Higher Secondary School - India
Bachelor of Arts - BA
Skills
- IT Service Management
- Service Delivery
- Wan
- Solution Architecture
- Data Center
- Bgp
- Dhcp
- Pre-Sales
- Virtualization
- Networking
- Network Security
- Cisco Technologies
- Vendor Management
- Team Management
- Routing
- Ccna
- Dns
- Eigrp
- System Deployment
- Vpn
- Itil
- Switches
- Ospf
- Ccnp
- IT Operations
- Ccna & Ccnp
- Firewalls
- Network Architecture
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