Girish Gk Kalyani
Associate Director || Medical Information & Medical Affairs || Project Management || KPO & BPO ||
- Role
- Associate Director Medical Information at EVERSANA
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Girish Gk Kalyani
Accomplished Operations and Delivery Management professional with over 25+ years of diverse experience spanning BPO/ITES, Medical Information Contact Centers, Medical Communications, Health & Safety, and Global Service Delivery. Recognised for the unique ability to blend creative insight with strategic planning, enabling efficient management of business operations and consistent achievement of top‑ and bottom‑line objectives.Possesses 15+ years of domain expertise in Medical Information, with hands‑on leadership in team management, transitions, process implementation, service delivery, client engagement, and people development. Adept at driving operational excellence, leading high‑performing teams, and managing complex global programs with a strong focus on compliance, quality, and customer satisfaction.Highly motivated and performance‑driven, with a proven track record of success in Manager and Director‑level roles. Strong communication skills and the ability to collaborate, influence, and build relationships with stakeholders and cross‑functional teams at all organisational levels. Currently targeting senior leadership positions in Delivery Management, Operations, and Project/Program Management.
Experience
Associate Director Medical Information
Jan 2023 — Present · Pune, IN
Lead client programs and MI operations within the Medical Information Contact Center to deliver timely, scientifically balanced, non‑promotional information to Health Care Physicians, patients, caregivers, and payers—while ensuring service quality, compliance, operational efficiency, and outstanding client experienceKey Responsibility Areas1) People Leadership & Team Development2) Client Management & Program Stewardship3) Operations Oversight (MICC)4) Quality, Compliance & Governance5) Safety & Quality Intake (Post‑Marketing)6) Content & Knowledge Management7) Analytics, Insights & Continuous Improvement8) Technology & Omnichannel Enablement9) Financial & Contract Management10) Cross‑Functional & External Partnerships
Education
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
Master of Business Administration - MBA, Operations Management and Supervision
2021 — 2023
Skills
- Pharmaceutical Industry
- Business Process Outsourcing (Bpo)
- Transition Management
- Outsourcing
- Leadership
- Mis
- Employee Engagement
- Key Account Management
- Service Delivery
- Business Analysis
- Management
- Market Research
- Team Management
- Sla
- Vendor Management
- Performance Management
- Quality Assurance
- Bpo
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