Girish Chhabra

Sbu Head @Eureka Forbes Ltd

Ahmedabad, IN

Responsible for driving Sales & Service volume, Operations and Team Management in Gujarat & MPManaging territory with Sales & Service volumes of INR 75 Crores per annum.Dec’23 Onwards• Heading an On-roll team of 25+ & Off-roll team of 400+ members which include ASHs, GLs, & STs, Additionally dotted line reporting of HR, SCM & Region Commercial team• Responsible for driving double digit business growth & the transformation roadmap of EFL while improving on the service levels for customers and partners across multiple channels in the region.• Network expansion in urban & upcountry area for better reach to the customer• A strategist and an implementer servicing a total load of 50 thousand calls per month through 100 plus strong network of Business Partners & Authorized Service Centers• Maintaining high Net Promoter score (NPS) within the network by providing highest level of Service delivery.• Engaging with various stakeholders like Sales & Marketing, Accounts, Parts, training, CRM, Quality etc. to achieve the desired objectives of the vertical• Augmented Customer retention by effective strategic and tactical management decisions

F.T.D.C

Diploma in Export Management, Export & Import Management

Delhi University

Bachelor's Degree, Business/Commerce, General

Punjab Technical University

Master of Business Administration (M.B.A.), Marketing & Finance

G.R.M. Sr. Sec. School, Delhi

High School, Accounting