Giovanni R.
Cyber Security Specialist | Vulnerability Security Management
- Role
- Help Desk Support Technician at Kemper
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Giovanni R.
Cyber Security Specialist Specialties: Information Security; Risk Management; Compliance; Web Application Scanning; Risk Analysis; Incident Response; Operational Security, Vulnerability Management
Experience
Help Desk Support Technician
Mar 2026 — Present
Provide first-level IT support by troubleshooting user issues and resolving tickets using ServiceNow• Support applications, devices, and systems, including Azure AD and authentication tools• Assist with Windows 10 to Windows 11 migration and user-related updates• Document issues and solutions while collaborating with teams to fully resolve technical problems
Education
Western Governors University
Bachelor's degree, Cyber Security
2026
Florida State College at Jacksonville
Information Technology
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