Giovanni Villa

Project Service Manager Vodafone @ALTEN Italia

Milan, IT

As a Project/Service Manager I am the supervisor of two teams (about 35-40 units) working at Network Management Center and Technical Customer Support in Vodafone Italia, with the main focus to grant the commitment of my company.I fill varied roles in different areas- Operations: I am responsible for overseeing and maintaining day-to-day operations, evaluating team results in relationship with KPI and SLA accorded for specific services by the customer, periodically reporting team results to the customer, and proposing improvement actions to grant desired standards- Development: I am responsible for developing and implementing new programs to increase productivity and efficiency, developing procedures and updating them as new challenges arise- HR: I work with Business Managers and human resource department to assist with recruiting new team members, participate in the interview process and coordinate training plans for new hires- Administrative: I deal with administrative tasks, creating schedules for my employees and logging any information in accordance with company policies.

Università degli Studi di Milano-Bicocca

Bachelor's degree

ITC Francesco Viganò

High School