Giovanni Salatin
Director Total Customer Satisfaction and Quality - Forvia Clean Mobility Europe Division @FORVIA
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WORK HISTORY
Director Total Customer Satisfaction and Quality - Forvia Clean Mobility Europe Division @FORVIA
Augsburg, DE
Context: the European Division of the Clean Mobility Business Group (FCM) is >1 billion euros P&L, employing close to employees across 26 sites.I’m directly reporting to the Head of the division Europe and the VP Quality and TCS for the Clean Mobility Business group. Scope:§ Establish and implement a Quality organization (staffing, reporting, targets) to support Division priorities.§ Lead and support Customer Quality function in fulfilling Customer requirements and Customer Satisfaction measures to improve customer perception.§ Grow and develop the Division Quality network, advocate for TCS related training for all meaningful functions.§ Ensure the application of the Corporate Quality Basics and Fundamentals; stop any process or product delivery in case of serious non-conformance or safety related risk.§ Provide leadership support to evaluate and enhance continuous improvement processes to boost quality operational reliability and quality operational excellence; drive problem solving culture to support issues resolution and create a culture of system discipline; use Six Sigma tools and processes to support improvement.§ Monitor operational Quality product lifecycle (innovation/engineering, programs & operations execution, audit, warranty, etc…) & Customer perception progress.§ Verify the security of Safety & Regulatory characteristics along product life cycle and drive continuous improvement actions; ensure the compliance with all S&R and Automotive Standards.§ Maintain Quality Management Systems (permanent update vs internal and Customer requirements).§ Manage escalation (including alerts) of Quality issues. Lead directly a central team (Customer satisfaction, Program, Supplier Quality, Head of Regional Clusters) and functionally the teams within the plants.
EDUCATION
Università degli Studi di Padova
108/110, Mechanical engineering
ESCP Business School
General Management Program, Business Administration and Management, General
Harvard Business School Executive Education
Eaton, Leader acceleration program
London Business School
Executive Training: Ignite People & Teams
SKILLS
ABOUT GIOVANNI SALATIN
15 years of automotive international and multicultural experience in operations, programs and quality, built working across multiple continents and in global teams
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