Giovanni Ball
IT Support Specialist 2 @Meta
Signup · Get unlimited contacts
WORK HISTORY
IT Support Specialist 2 @Meta
CA, US
EDUCATION
Menlo-Atherton High School
High School Diploma
Year Up United
Certificate , Information Technology
ABOUT GIOVANNI BALL
I have 6 months of experience in the Helpdesk position as an intern at Roblox. I have built strong methodology in software & hardware troubleshooting. I have learned to use Okta & Active Directory in giving user groups upon request, reset passwords & user authentication methods. I have utilized service now for asset management and Zendesk for ticket support. I am also committed to continuous learning and improvement, often taking the initiative to deepen my knowledge and skills in my current role. This drive extends beyond mere personal development, as I consistently strive to enhance the efficiency of my workplace. I actively seek out ways to automate and refine existing systems, demonstrating that my contribution extends beyond providing excellent customer service. I believe that this unique combination of customer service skills and process improvement mindset can bring significant value to any team I am a part of
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.