Giovanna Mata
Customer Success Manager @Linkedin
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WORK HISTORY
Customer Success Manager @Linkedin
Berlin, DE
In my role as a Customer Success Manager at LinkedIn in Berlin, Germany, I empower sales teams by driving adoption and maximizing the value of LinkedIn Sales Navigator. Leading strategic enablement programs, I provide tailored onboarding, training, and best practices to ensure sustained engagement and measurable impact. I measure the impact that the tool delivers to my clients by delivering ROI reports, usage reports, and tracking key success metrics to optimize platform adoption, engagement, and effectiveness. Collaborating cross-functionally, I refine data sets, enhanced reporting, and provide key client-relevant insights.
EDUCATION
Université Laval
International Academic Exchange, Marketing
Leipzig University
Master of Business Administration (MBA)
Tecnológico de Monterrey
Bachelor's degree, Marketing
ABOUT GIOVANNA MATA
Spanning over a decade in the marketing and client operations arena, my journey has been marked by a steadfast commitment to fostering customer success and driving revenue growth, currently at LinkedIn. At the core of my professional ethos is the alignment of my strategic vision with the overarching goals of the organizations I serve. I bring a wealth of experience in client relationship building, underpinned by an exceptional ability to communicate across diverse cultural landscapes in Spanish, German, English, and French. My role as the Head of Client Operations at DCMN honed my leadership in managing a dynamic team, where I was accountable for an 8-figure revenue stream. I thrived in steering team strategy, ensuring alignment with company objectives, and nurturing long-term client partnerships through my deep media and strategy expertise. My proficiency in customer success is further validated by my recent certification, and my track record is a testament to my ability to lead teams to exceed performance targets and optimize service levels.
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