Giovanna Grantham
Modern Work Technical Specialist at Microsoft
- Role
- Copilot Technical Specialist at Microsoft
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Giovanna Grantham
Giovanna Grantham is a seasoned Modern Work Technical Specialist leveraging her 8-year track record of various architect and consulting roles. In her current role, she collaborates with a team of technical, partner, and consulting resources at Microsoft to educate customers in the retail and consumer goods market on Microsoft Modern Work solutions, including Microsoft 365 Copilot, Copilot agents, Microsoft Teams, SharePoint, and the Viva Suite. Giovanna is passionate about leveraging generative AI to revolutionize the modern workspace. She excels in consultative technical selling, leveraging her expert-level delivery, discovery, and demo skills to bring about business transformation and tech innovation.
Experience
Copilot Technical Specialist
Oct 2023 — Present · Washington, DC, US
Work with a team of technical, partner, and consulting resources to help educate customers at a technical level, demonstrate and prove Microsoft solutions, and win the technical decision allowing the team to achieve and even exceed quarterly Microsoft 365 suite, Teams Calling, Meetings, Teams Premium, Microsoft 365 Copilot, Frontline Worker, Viva, and OEM Meeting/Calling devices sales/usage targets- Present and apply architecture patterns for design, development, configuration, and deployment/adoption/governance planning; apply sales methodologies (e.g, MCEM); leverage partner/customer teams as needed- Scale customer engagements by being a trusted advisor and consultative technical seller with expert-level delivery, discovery, demo, and whiteboarding skills- Win the technical decision and intent by gaining a deep understanding of a customer’s business and differentiate Microsoft in complex selling environments by sharing insights, reframing the status quo, and quantifying business impact that motivates customers to take action. Know when and how to escalate blockers, when to push back on customer objections, and how to unblock technical blockers with the customer.
Education
Thomas Edison State University
Associate of Science - AS
Thomas Edison State University
Bachelor of Arts - BA
Pierpont Community and Technical College
Associate of Science - AS
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