Giovanna Ambriz-Ramirez
Audio Visual Technician
- Role
- Audio Visual Technician at Intel
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
About Giovanna Ambriz-Ramirez
I am further building up my range of abilities for a professional environment such as basic reasoning, planning, and IT fundamentals currently achieving IT Certifications from Google. I am very driven about helping others. I have committed to lifelong learning. My collaborative skills enhance the performance of my team. And I am an open-minded and self-motivated individual.
Experience
Audio Visual Technician
Jul 2022 — Present · Santa Clara, CA, US
Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high-quality service and timely resolution of issues• Perform first and second level support for the following: Audio/Visual equipment, Conferencing equipment (microphones, cameras, touch panels, etc.) and telephones in a network environment.• Physical installation and de-installation of AVT equipment• Technical end user support where necessary• Provided device detail information to assessment management; Disassemble and reinstall defective equipment and RMA processes• Resolves customer tickets within contractual SLA timeframes
Education
Palo Alto Preparatory School
High School Equivalence Certificate Program
Year Up United
Information Technology
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