Giorgio Espa
Head of Business Operation (Business) @Sky Italia
Signup · Get unlimited contacts
WORK HISTORY
Head of Business Operation (Business) @Sky Italia
Milan, IT
In charge for B2B ( Market HORECA -Hotel, Bar,Airport, Cruise, Hospital) operations, through 5 areas management: CRM & Teleselling (call center inhouse & outosuricing), Process & Project & Innovation, Supply chain & Logistic, Sales Support, Customer Journey- Customer care with a customer centric approach - Map and optimize the Customer Journey in order to maximize customer satisfaction- Identify new business opportunities and strategies to cope with market changes through Innovation Manager from the feasibility study to the release in the market- In charge to develop commercial kpi’s of economic growth (Sales, Arpu, Churn), customer centricity, CSI and quality
EDUCATION
Università degli Studi di Cagliari
Laurea
MIP, Università Bocconi,
Masterclass Covisian
Università degli Studi di Cagliari
Master
SKILLS
ABOUT GIORGIO ESPA
I currently work for Sky Italia (media, entertainment, telecommunications and Broadband) as a Head of Business Operation. Coordinating 5 areas (CRM & Teleselling, Supply Chain & Logistic, Process & Project & Innovation, Sales Support, Customer Journey) to ensure company kpi’s related to- Customer Experience & Coustomer Journey (Customer Centricity approach)- Sales & Revenues - Net Growth - Quality Thanks to the years of experience gained in different areas such as Sales (Sales Manager and Lead generation Manager), Marketing (Customer Marketing), Customer Care (Customer Value Manager) and now in Business Area, I had the opportunity to see all aspects of the customer (domestic and business) lifecycle (whose care represents my passion and obsession). Thanks to these experiences I have also developed 3 areas: 1) People Management (sales, recruiting, coaching, developing, motivating, training) 2) Analysis (management of economics, targets, clusters, campaigns, offers, communications, planning, forecasts, strategy) 3) Relations at any level (both with internal and external customers/partners) Moreover, working for IT multinational companies such IBM, Xerox, helped me build a strong culture for Quality, attention for details and a natural propensity to deliver results on time (especially under pressure) Flexibility and strong accountability complete my profile.Please be free to contact me at any time, Best Regards, Giorgio Espa Mobile:+39••••••••66
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.