Gio Bocao

Vice President of Customer Success

Role
Vice President of Customer Success at ServiceNow
Location
Sunnyvale, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Gio Bocao

Effective, well-rounded product & technology executive with a strong startup mindset and a proven reputation for building world class digital customer experiences and high-performing talent. Demonstrated general management & execution success in strategy, product management, value engineering, application design & development, and global operations.Builder of products, IP, and talent.

Experience

  1. Vice President of Customer Success

    ServiceNow

    Mar 2026 — Present · Santa Clara, CA, US

    At ServiceNow, customer success (called Customer Excellence Group) is boosted by a group of product and solution experts called Product Excellence. I have the privilege of leading these exceptionally talented Product Excellence teams that support the Technology, Platform, Risk & Security, and Data & Analytics portfolios of products that are used by 13k+ customers and represent $10B+ of ServiceNow\'s business.

Education

  • University of the Philippines

    Bachelor of Science, Computer Engineering

  • Kellogg Executive Education

    Chief Product Officer Program

Skills

  • IT Management
  • Itil
  • Program Management
  • IT Operations
  • Integration
  • IT Strategy
  • Enterprise Software
  • Vendor Management
  • Management
  • E-Commerce
  • Governance
  • IT Service Management
  • Outsourcing
  • Service Delivery
  • Cross-Functional Team Leadership
  • Cloud Computing

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Gio Bocao — Vice President of Customer Success at ServiceNow in Sunnyvale, CA, US | Unifers