Gio Bocao
Vice President of Customer Success
- Role
- Vice President of Customer Success at ServiceNow
- Location
- Sunnyvale, CA, US
- LinkedIn followers
- 500 followers
About Gio Bocao
Effective, well-rounded product & technology executive with a strong startup mindset and a proven reputation for building world class digital customer experiences and high-performing talent. Demonstrated general management & execution success in strategy, product management, value engineering, application design & development, and global operations.Builder of products, IP, and talent.
Experience
Vice President of Customer Success
Mar 2026 — Present · Santa Clara, CA, US
At ServiceNow, customer success (called Customer Excellence Group) is boosted by a group of product and solution experts called Product Excellence. I have the privilege of leading these exceptionally talented Product Excellence teams that support the Technology, Platform, Risk & Security, and Data & Analytics portfolios of products that are used by 13k+ customers and represent $10B+ of ServiceNow\'s business.
Education
University of the Philippines
Bachelor of Science, Computer Engineering
Kellogg Executive Education
Chief Product Officer Program
Skills
- IT Management
- Itil
- Program Management
- IT Operations
- Integration
- IT Strategy
- Enterprise Software
- Vendor Management
- Management
- E-Commerce
- Governance
- IT Service Management
- Outsourcing
- Service Delivery
- Cross-Functional Team Leadership
- Cloud Computing
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