Ginto Mathew
Head of Service Management @NatWest Boxed
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WORK HISTORY
Head of Service Management @NatWest Boxed
Supporting an outstanding engineering team within Natwest Boxed & Mettle. Natwest Boxed aims to transform the Banking-as-a-Service landscape with its state of the art of banking platform and customer centric product innovation. It is my role to ensure our services are built and maintained at the intersection sweet-spot of the three capabilities below: 1- Highly observable systems 2- Continuous learning and improvement 3- Ability to manage disruptions effectively Proud to lead Natwest Boxed\'s evolution into it\'s observability-driven engineering/product/service management functions. We build and maintain systems using the \'intelligent risk-taking\' framework and ensure oversight using 3LOD. Our System Monitoring, Test Automation and Business Intelligence processes take advantage of the cutting edge AI services & tooling. I am also accountable for ensuring and proving that our IT Resiliency/ Disaster Recovery and Business Continuity plans surpass the regulatory requirements, and are tested successfully on an ongoing basis.
EDUCATION
University of Calicut
B.Tech, Electrical and Electronics Engineering
Saïd Business School, University of Oxford
Fintech
Heriot-Watt University, Edinburgh Business School
Master of Business Administration (M.B.A.), Business Administration and Management, General
SKILLS
ABOUT GINTO MATHEW
Technology leader with over 20 years of expertise in Service Delivery, Operational…
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