Ginger Sullivan

About Ginger Sullivan

Dynamic leader with demonstrated success in creating and leading the execution of…

Experience

1. Director, Delivery Management

   Informatica

   Apr 2022 — Present · Bellevue, WA, US

   Lead and develop a 16-person Americas Delivery Management team responsible for the end-to-end client delivery.• Spearheaded the establishment of PMO and revamped delivery methodology with repeatable successful practices and processes, documentation and enablement. o Determined fees, timelines and resources. o Defined metrics and SLAs—setting the standard for client delivery globally.o Revamped and automated the proposal and SOW approval processes.• Support team to identify expansion opportunities and partner with Sales teams—generating $7M incremental revenue.• Manage and optimize the utilization and performance of delivery managers—achieving 4.6% CSATs and -4% project variance. • Serve as a member of and a trusted advisor to the Executive team—providing guidance on complex issues and engagements and transforming the culture and team to improve morale and performance.• Redesigned team organization with redefined roles and responsibilities. Developed onboarding and ongoing training. Established a community for all DMs. • Partner with VP of Customer Success to define and standardize the handoff process—creating a seamless end-to-end customer experience—reducing churn by 13%.

Education

• Gonzaga University

  MBA