Ginger Shoemate
Director of Operations
- Role
- Director of Operations Client Relations at Prevail Case Management Software
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ginger Shoemate
As Director of Operations/Client Relations, it’s my responsibility to ensure that we are…
Experience
Director of Operations Client Relations
Prevail Case Management Software
Sep 2002 — Present · Orlando, FL, US
Main Job Tasks and ResponsibilitiesCoordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.Financial – Basic QuickBooks accounting, entering in payments and bills. Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountability. Establish work schedules. Supervise staff. Monitor and evaluate performance.Production - Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Provide technical support where necessary.Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.Customer Service - Manage customer support and client relations. Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Skills
- Negotiation
- Microsoft Office
- Sales
- Software Industry
- Social Networking
- Bankruptcy
- Customer Service
- Medical Malpractice
- Microsoft Excel
- Office Management
- Workers Compensation
- Event Management
- Management Consulting
- Litigation Management
- Training
- New Business Development
- Nonprofits
- Research
- Project Management
- Contract Negotiation
- Non-Profits
- Public Speaking
- Personal Injury
- Event Planning
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