Ginette Betts

Sr Associate Relations Case Manager, Canada @PetSmart

Working within PetSmart’s centralized Associate Relations Team, provides associate relations counsel and guidance to PetSmart stores. Develops great business partnerships with Home Offices and Regional Human Resources teams, Field Leaders and various Business Partners to share best practices and case knowledge- Advises District Leaders and store leadership on HR policy and procedures, termination decisions, and Coaching to Correct action plans, following PetSmart’s Everyday Performance Management model- Provides consultative support and guidance regarding associate relations issues. As subject matter expert, provides training on company programs, policies and procedures, and relevant labour laws to ensure a positive associate relations environment in stores- Stays abreast of latest developments in the associate relations management environment to serve as a subject matter expert and consultant on critical associate issues- Leads complex and impartial investigations. Interviews witnesses, talks to involved parties, documents appropriately and makes recommendations based on findings. Ensures company investigation protocols are followed, appropriate business partners are consulted, and final resolutions are aligned with company policies and mitigate risk.