Gina Payton
Strategic Revenue & Operations Leader | Driving Growth Through Sales, Partnerships & Customer Experience | VP/Director | Remote | Open to Consulting & Projects
- Role
- Director of Client Services at Shipnetwork
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Gina Payton
I’m an award-winning executive leader who thrives at the intersection of sales, service…
Experience
Director of Client Services
Nov 2021 — Present
Lead client success and operational strategy for a $90M+ portfolio across 300+ e-commerce clients. Oversee a 16-person team delivering high-touch service, resulting in a 98% client retention rate.• Strengthened cross-departmental alignment across sales, service, and technology• Drove client growth through data insights, volume optimization, and retention initiatives• Led pricing and contract negotiations for renewals, improving margin performance• Managed departmental budgets, team development, and operational KPIs• Acted as key voice of the customer, influencing product and service roadmaps• Delivered scalable systems via project management platforms and reporting frameworks Bridging sales, service, and fulfillment strategy to drive enterprise client success
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business Management
2001 — 2004
Skills
- Event Planning
- Leadership
- Sales
- Entertainment
- Social Media
- Corporate Events
- Brand Management
- Marketing Strategy
- Incentives
- Digital Marketing
- Media Planning
- Theatre
- Online Marketing
- New Business Development
- Event Management
- Management
- Team Building
- Trade Shows
- Tourism
- Customer Relationship Management (Crm)
- Marketing
- Strategic Planning
- Social Networking
- Social Media Marketing
- Hospitality
- Marketing Management
- Customer Service
- Lead Generation
- Sales Management
- Account Management
- Revenue Analysis
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