Gina Marroquin

About Gina Marroquin

Hi there, LinkedIn community! I\'m an Enterprise Customer Success professional with over a decade of cumulative work experience. But you can call me Gina for short:)My career journey has been interesting and diverse, beginning in academia, progressing to the staffing industry, and most recently landing in the SaaS space. Regardless of industry or role, though, it is my passion for cultivating meaningful relationships that not only threads together my professional experiences, but more importantly, gets me out of bed in the morning and drives me to do excellent work.I consider my “unofficial” introduction to customer success to be during my time at Robert Half. After two years as a recruiter, I copiloted a role in candidate retention to help solve the challenge of revenue retention in 2017. Owning the candidate relationship post-placement, I provided personalized coaching to candidates and collaborated with national healthcare clients and internal partners to seek appropriate issue resolution. Relationships, ahead of all else, drove the success of this program. In the three years I co-led this operation, what resulted was not only a significant increase in company revenue, but a distinction from our competitors as an agency that saw the humanity of its candidates versus a mere commodity for its clients.As I moved into more formal customer success work at seoClarity, I grew skillsets across the gamut of the post-sales cycle with global enterprise and SMB clients, from onboarding and product training to account renewals and upsell expansions. That said, onboarding has always held a special place in my heart; though but a short part of the customer journey, onboarding is uniquely positioned to influence the direction of the customer experience and long-term success outcomes. I was afforded the rewarding opportunity to further explore my interests and talents in this area, and I pioneered the separation of the client onboarding process into a standalone program in 2022. With a balanced blend of prescriptive methodology and a listening ear, client satisfaction, adoption, and first-year retention rose significantly just in its first year.Relationships are central to everything I do, and I navigate my work with a deep sense of ethics, empathy, collaboration, and accountability to my team and customers alike. As I look towards the next chapter, I hope to draw upon my talents, fine-tune my skills, and advance my experience in a career-driven role in client onboarding and customer success with a company that elevates me both professionally and personally.

Experience

1. Operations Specialist

   Harmer

   Aug 2025 — Present · Chicago, IL, US

Education

• DePaul University

  Bachelor of Arts (B.A.), Communication Studies, Italian Minor

  2008 — 2012

• Texas State University

  Master of Arts (M.A.), Communication Studies

  2012 — 2014