Gina G.
- Role
- Product Experience Data Analyst at Zelis
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Gina G.
Strategic product operations leader passionate about building tools, systems, and…
Experience
Product Experience Data Analyst
Jun 2023 — Present
Product Data Analyst focused on evolving Zelis\'s approach to product analytics, member insights, and continuous improvement. •Analyze user trends and behavior to identify product enhancements and optimization opportunities. •Drive continuous improvement efforts by closely collaborating with cross-functional teams, including product managers, designers, and developers. •Utilize expertise with Pendo Product Analytics tool to track user interactions, gather valuable insights, and inform decision-making. •Measure user experience and sentiment through data analysis, surveys, and feedback loops to gain a deep understanding of user satisfaction and pain points. •Develop and implement data-driven strategies to enhance product features, usability, and overall user satisfaction. •Collaborate with UX/UI teams to support A/B tests, usability studies, and user research to validate and refine proposed product improvements based on product analytics usage. •Lead the creation of insightful reports and presentations that communicate data-driven findings to stakeholders, enabling informed product development strategies. •Play a pivotal role in influencing the product roadmap by providing evidence-based recommendations and advocating for user-centered design principles.
Skills
- Team Building
- Customer Satisfaction
- Negotiation
- Building Relationships
- Strategic Planning
- Strategic Sourcing
- Project Management
- Customer Relationship Management (Crm)
- Microsoft Office
- Social Media Marketing
- Consultative Selling
- Market Research
- Contract Management
- Powerpoint
- Customer Retention
- Employer Branding
- Business Planning
- Technical Recruiting
- Niche Talent Acquisition
- Social Media
- Sales
- Business Development
- Sourcing
- Contract Negotiation
- Talent Management
- Recruiting
- Social Networking
- Consulting
- Talent Pipelining
- Microsoft Excel
- Sales Management
- Customer Service
- Consultative Approach
- Marketing
- Account Management
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