Gina Tolfa
Customer Experience @Mhvillage
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WORK HISTORY
Customer Experience @Mhvillage
Grand Rapids, MI, US
Serve as the primary point of contact for customers, homeowners, and industry professionals using MHVillage’s digital marketplace, offering support via phone, email, and chatTroubleshoot technical issues and navigate users through listing creation, profile updates, and site functionalityCollaborate cross-functionally with product and development teams to identify and report bugs, improve UI/UX, and ensure customer feedback is incorporated into site enhancementsPerform quality assurance testing on new site features prior to launch, helping shape a more intuitive user experienceMaintain detailed documentation and contribute to internal support resources to streamline training and boost team efficiencyKnown for bringing empathy, problem-solving, and humor to high-volume support environments
EDUCATION
Northwood University - DeVos Graduate School
Master of Business Administration - MBA
Michigan State University
Bachelor of Science (B.S) in Communication, Advertising, Public Relations
ABOUT GINA TOLFA
I love serving people, solving problems, and creating meaningful experiences. My…
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