Gina Sabella
IT Service Management, ITSM Leadership | Strategy | Building and Leading Top-Performing Teams
- Role
- Sr Service Delivery Executive at ivision
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Gina Sabella
With over two decades of expertise in Senior IT Service Delivery and Support, I specialize in driving tactical and strategic efforts, establishing and refining robust support processes for infrastructure and business application environments. My expertise spans the entire service life cycle, from conceptual design through implementation, ensuring continuous improvement. I have a proven track record of building culturally diverse, team-centered operations aligned with solid business processes and strategic goals. My customer-centric approach has facilitated profitable alliances with global vendors and partners.Core Qualifications: ITSM Process Design, Change Management, Problem Management, Incident/Major Incident Management, Knowledge Management, ServiceDesk, Common Service Data Model (CSDM). Configuration Management (CMDB)ITSM Tools: ServiceNow, Jira Service Management, Remedy, Marvel, Power BI
Experience
Sr Service Delivery Executive
Feb 2024 — Present
ivision is an IT services firm offering expertise in Security, Public Cloud & Automation, Digital Workspace, and Enterprise Infrastructure through solutions in Consulting Services, Managed Services, Product Resale, and Maintenance Lifecycle Renewal. We seek to earn clients for life every day by employing a client-centric, engineer-based approach. With offices in Atlanta, Pittsburgh, and Denver, we help organizations across the nation leverage technology to achieve their business goals.
Skills
- IT Service Management
- Change Management
- Help Desk Support
- Security
- Crm
- Itil
- Disaster Recovery
- Resource Management
- Sla
- Itil Certified
- Project Management
- Strategic Planning
- IT Strategy
- IT Outsourcing
- Team Leadership
- Erp
- Incident Management
- Release Management
- Outsourcing
- IT Operations
- Team Building
- Management
- Business Process
- Vendor Management
- Process Improvement
- Service Delivery
- Technical Support
- Business Analysis
- Process Management
- Information Technology
- Business Process Improvement
- Service Management
- Service Desk
- Managed Services
- Call Centers
- Integration
- Project Portfolio Management
- Sdlc
- Infrastructure
- Cross-Functional Team Leadership
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