Gina Reyes
Customer Service Specialist @Stansport Inc
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WORK HISTORY
Customer Service Specialist @Stansport Inc
Los Angeles County, CA, US
Managed customer accounts and meticulously documented interactions, recording inquiries, complaints, and comments for future reference -Identified and escalated complex issues to relevant teams, ensuring efficient resolution and customer satisfaction -Responded promptly and professionally to customer and business inquiries and complaints via phone, email, and chat channels, ensuring timely resolution of issues -Consistently met or exceeded performance metrics related to…
EDUCATION
Phlebotomy Training Specialists
Phlebotomy Technician/Phlebotomist
Thinkful
Certification, UX/UI Design
ABOUT GINA REYES
Hey there My name is Gina! I\'m a Product Designer based in Downtown Los Angeles, CA. I\'m deeply passionate about aiding brands in transforming their concepts into distinctive and captivating product experiences. My extensive 10+ years of customer service experience has taught me the value of empathy and how to use it to understand user needs. This skill enables me to design memorable and frictionless experiences for users. Furthermore, my background has equipped me with exceptional organizational, communication, and problem-solving abilities. I strive to combine my creativity and patience with the knowledge I have gained from my past experiences to create designs that evoke joy and positivity. I welcome you to explore my portfolio! Software Skills: Figma, Google Suite, Notion Research: User Research, User Interviews, Usability Testing, Competitive Analysis, User Persona, Empathy Mapping, Journey Mapping, User Stories, User Flow, Storyboarding Design: Human-Centered Design, Agile Methodology, Responsive Design, Sketching, Paper Prototype, Wireframing, Rapid Prototyping, Design System, Accessibility, Visual Design, Information Architecture Soft Skills: Detail-Oriented, Cooperative, Collaborative, Resourceful, Dependable, Flexible, Patient, Empathetic, Compassionate, Growth-Oriented, Strategic, Team Player, Creative, Storytelling
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