Gina Oreamuno Lowry
Sr Exceptions Dispute Specialist (Research & Dispute Resolutions) @Fiserv Eft
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WORK HISTORY
Sr Exceptions Dispute Specialist (Research & Dispute Resolutions) @Fiserv Eft
US
To receive Credit Card Dispute inquiries from members and provide guidance regarding existing claims.• Review, research and resolve new credit card dispute claims through processing chargebacks & pre-arbitration with other financial institutions through the VISA network.• Resolve member disputes directly with merchants.• Research documents to see if the merchant provided the required documentation to fully defend their chargeback at the pre-arbitration level.• Assist the Debit Team with Discover case creations or Star/Pulse cases.• Assist Doc Prep Team when needed.• System access to IDS, Visa On-Line & Discover.
EDUCATION
Towson University
General
SKILLS
ABOUT GINA OREAMUNO LOWRY
CAREER OBJECTIVE • To work with an organization that promotes the contribution of the…
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