Gina Florence

About Gina Florence

I am a Quality Analyst with a Bachelor of Science in Management Information Systems (MIS), specializing in the investigation and resolution of system logic errors within large-scale operational environments. My career has focused on bridging the gap between business processes and technical execution to ensure total data integrity.In my recent roles at HCL Technologies and DTE Energy, I managed the quality oversight for high-volume account portfolios, where I investigated recurring billing discrepancies and mapped system logic flaws to implement permanent fixes. My approach is rooted in my MIS background, allowing me to deep-dive into legacy mainframe systems, CRMs, and financial databases to reconstruct account histories and standardize workflows.As an Operational Quality Consultant, I have spent years auditing business processes and implementing systematic tracking tools for diverse client portfolios. Whether performing root cause analysis on software defects or auditing data flow for regulatory compliance, my focus is always on ensuring that systems run accurately and efficiently.I am currently transitioning my expertise to the Atlanta market, where I look forward to applying my analytical rigor to a new team in the healthcare or insurance technology sectors.

Experience

1. Senior Quality Analyst

   HCLTech

   Jan 2025 — Present · US

   Coordinates policy submissions within an Agile SDLC environment, ensuring all procedures follow strict compliance standards and achieving a 99.9 percent accuracy rate in quality checks. Researches and analyzes information using SAP and various technical systems to identify systemic issues and implement process improvements. Duties include conducting regular audits and maintaining clear documentation to ensure service reliability and strict Service Level Agreement (SLA) adherence while collaborating with internal teams to manage complex data workflows.

Education

• David Pressley School of Cosmetology

  Certificate, Esthetics

  2012 — 2012

• Wayne State University

  Bachelor of Science - BS, Management Information Systems, General