Gina Chapa

Vice President of Guest Experience @American Airlines Center

Dallas, TX, US
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Aug 2005 — Present

Vice President of Guest Experience @American Airlines Center

View department →

Dallas, TX, US

Responsible for creating, implementing, maintaining and evaluating the guest experience philosophy and service standards across all front-of-house staff. Responsible for the overall direction and management specific to the Guest Services and Security departments. Plans, directs and oversees ongoing development and implementation of comprehensive security programs and processes for American Airlines Center to ensure the safety of the facility, employees and guests.

EDUCATION

1986 — 1990

Angelo State University

Bachelor's degree, Theatre/Theater

1994 — 1996

CUNY Brooklyn College

Master of Fine Arts (MFA)

SKILLS

SportsTicket SalesPublic RelationsCustomer ExperienceMicrosoft OfficeSocial MediaSports MarketingEntertainmentCustomer Service OperationsHospitalityGuest Service ManagementPublic SpeakingArchticsMicrosoft PowerpointEmployee RelationsEvent ManagementHospitality IndustryBudgetingLive EventsSports ManagementPowerpointCorporate EventsSponsorshipFood & BeverageEvent PlanningCustomer ServiceSocial NetworkingBudgets

ABOUT GINA CHAPA

VP of Guest Experience

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.