Gina Brandani
Customer Care Specialist @Cox Automotive Inc.
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WORK HISTORY
Customer Care Specialist @Cox Automotive Inc.
IL, US
EDUCATION
Moraine Valley Community College
Psychology
Lincoln-Way Central High School
Diploma of Education
ABOUT GINA BRANDANI
Results-driven Customer Service Professional with 10+ years of experience in high-volume, remote call center environment, managing 75–90+ daily interactions while consistently maintaining top Quality Assurance scores. Skilled in resolving complex customer inquiries, account issues, and technical support needs with efficiency, empathy, and professionalism. Proven ability to document accurate case details, ensure data integrity, and adhere to strict compliance standards. Adept at multitasking across communication channels (phone, email, chat, and CRM systems) while meeting productivity and schedule adherence goals. Recognized for strong problem-solving abilities, attention to detail, and independent productivity in remote work setting.
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