Jeremy Gilmore

About Jeremy Gilmore

Listen with objectivity. Learn with curiosity. Lead with empathy.Skills: cloud architecture, data science, data engineering, machine learning, economic and data analysis, modeling, Google Cloud Platform (GCP), Amazon Web Services (AWS), communication, project management, collaboration, research, econometrics, analytics, management, determination.Throughout my career I have provided service in various forms. Proper solutions typically present a unique set of circumstances; each of which is met with enthusiasm and optimism. Anything is possible provided the requisite resources are available. The challenge (and fun) is finding the optimal outcome given limited resources.Professionally, I\'m most proud of taking an idea and bringing it to life, building a SaaS Product and viable business. I was able to transform a market inefficiency by analyzing the problem and realizing a solution. Just as important was the execution from concept to creation.Personally, I am grateful to have been compelled to respond to some of the greatest natural disasters of our time. Humility and the ability to participate in events larger than myself are lessons never forgotten.Academically, I don\'t know that I\'ll ever be done. A Master\'s degree in Economics has added more skills to valuable experience. I embrace the fact that the world is rich with opportunity from which knowledge can be gained and I\'m looking forward to my next learning adventure.I have developed the skill of approaching situations analytically, yet balanced in the ability to be open to multiple perspectives. Whether there are complex data challenges, unidentified opportunities, or even opposing opinions, I\'m game.

Experience

1. Sr Director, Data & Analytics

   Zendesk

   Mar 2022 — Present

   In my current role, I lead a high-performing, international team responsible for driving data-driven decision-making across the organization.Team Leadership and Management:• Hire, develop, and mentor a talented team of data professionals, fostering a collaborative and innovative culture• Manage project budgets, resource allocation, and cost optimization effortsData Strategy and Transformation:• Develop and implement comprehensive data strategies aligned with business objectives• Provide strategic guidance and consulting services to stakeholders across the organization. Operational impact of solutions is of upmost importanceTechnology and Architecture:• Architect and implement data solutions leveraging technologies such as Airflow, GCP, Snowflake, dbt, and machine learning• Design, plan, and execute strategy to migrate Enterprise ML from GCP\'s Vertex.ai to AWS infrastructure• Support data privacy regulations and implement appropriate tooling and processes• Collaborate with cross-functional teams to integrate data with Zendesk Product, enabling differentiated in-product experiencesBusiness Impact and Analytics:• Drive customer lifecycle management, customer acquisition, retention, expansion, and new business development strategies through data-driven insights• Lead the Enterprise Machine Learning Team to leverage advanced analytics techniques, including generative AI, prompt engineering, NLP, topic modeling, attribution modeling, and dynamic segmentation• Develop and implement decision-making frameworks, data quality processes, and business stakeholder Analytics Board prioritization methodologiesThrough my leadership and strategic vision, I have successfully elevated Zendesk\'s data and analytics capabilities, driving business growth and operational excellence. I am committed to leveraging the power of data to unlock new opportunities and deliver actionable insights that drive innovation and competitive advantage.

Education

• University of San Francisco

  Master of Arts (M.A.), Economics

• Metropolitan State University of Denver

  Bachelor of Arts (B.A.), Economics

Skills

• Stata
• Analysis
• Econometric Modeling
• Data Science
• Amazon Web Services (Aws)
• Python
• Databricks
• Microsoft Excel
• Market Research
• Predictive Modeling
• Google Cloud Platform
• Tableau
• Data Engineering
• Data Analysis
• R
• Marketing
• Modeling
• Econometrics
• Scala
• A/B Testing
• Project Management
• Sql
• Research
• Data Visualization
• Airflow
• Start-Ups
• Management
• Machine Learning
• Analytics
• Apache Spark