Gilman Memon
Information Technology Operations Lead | VIP & Executive IT Support (macOS) | ITIL | ServiceNow | People Management & Leadership.
- Role
- IT Operations Lead at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gilman Memon
Dynamic IT Professional with 4+ years of experience in IT Infrastructure, End-User Support, and Service Delivery across global environments. Skilled in Windows and macOS administration, ITIL-based processes, Active Directory, SCCM, ServiceNow, and Endpoint Security. Experienced in delivering VIP & Executive IT support, managing macOS devices via Jamf and Intune, and leading cross-functional teams to optimize IT operations, ensure Compliance, and enhance user satisfaction. Recognized for communication, problem-solving, and stakeholder management skills with a focus on delivering high-quality user experience and teamwork across cross-functional environments.Key Achievements • Improved macOS onboarding and compliance for 100+ Apple devices via Jamf & Intune. • Enhanced end-user satisfaction by 25% with ITIL-based service improvements and structured escalation handling. • Delivered VIP & Executive IT support for 50+ senior leaders (Zonal, City & Regional Heads, Department Heads) on MacOS and Windows. • Achieved >95% SLA compliance in IT Operations by driving efficiency and accountability.
Experience
IT Operations Lead
Apr 2025 — Present · Mumbai, IN
Delivered VIP & Executive support for 50+ senior leadership users (Zonal, City, Regional Heads & Department Heads). • Managed IT operations across 3 hubs & 70 branches, supporting users with high SLA compliance. • Led a team of 10+ engineers delivering Windows and macOS support. • Streamlined macOS device onboarding and MDM compliance using Jamf Pro & Intune. • Coordinated enterprise collaboration setups (Zoom, Chrome Box, AV) for high-profile meetings. • Mentored support engineers, improving escalation response and user satisfaction.
Education
University of Mumbai
Bachelor of Commerce, Banking and Insurance
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