Gillian L Cuthbert
Customer Value Manager - Insurance, Pensions & Investments @Lloyds Banking Group
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WORK HISTORY
Customer Value Manager - Insurance, Pensions & Investments @Lloyds Banking Group
Edinburgh, GB
ABOUT GILLIAN L CUTHBERT
I focus on enhancing customer experiences as a Customer Value Manager i\'m responsible for attracting customers, supporting them through the journey and removing friction. From Social adverts and pricing changes to funnel metrics analysis and problem solving. Contributions are supported by agile methodologies. Previous experience at Tesco Bank/ Barclays centred on optimising customer journeys for Insurance, Loans and Credit Card products, reducing pain points and improving retention metrics. Key competencies include strategic planning, stakeholder collaboration, and analytical problem-solving. Combined with certified expertise in SAFe® Agile practices, the role consistently delivers compliant, customer-focused outcomes aligned with business growth objectives.
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