Gillian Cajica

About Gillian Cajica

As a Digital Product Owner and former Senior Business Analyst, I bring over 10 years of experience driving end-to-end product delivery, team leadership, and cross-functional collaboration in fast-paced, complex environments.I began my career as the sole IT and product lead at a high-growth tech company, where I managed full product lifecycles, development teams, and business support. Since then, I’ve expanded my expertise in agile delivery, backlog management, and stakeholder communication to successfully lead the launch and refactor of multiple digital products.I’m passionate about translating complex business needs into intuitive digital solutions, leveraging tools like SQL, Figma, and Azure DevOps to enable data-driven decisions and efficient workflows. I’ve also built and mentored analyst teams, developed internal training programs, and created centralized hubs for documentation and learning.My focus is on creating scalable, user-centered products that solve real problems and deliver measurable impact. I’m excited to bring my blend of technical acumen and strategic vision to new challenges across industries.

Experience

1. Product Owner

   Symetra

   Nov 2025 — Present

   Lead the Policy Domain initiative, driving API-based middleware to decouple policy data from core systems and enable scalable downstream integrations. • Own requirements and backlog for policy extract and policy update services, supporting end-to-end policy lifecycle events. • Translate underwriting and policy business needs into API contracts, integration flows, and acceptance criteria, partnering closely with architecture and engineering teams.• Manage user stories, dependencies, and acceptance criteria, ensuring alignment across multiple integration and platform teams. • Collaborate with vendors and internal workflow teams to standardize policy data flows, versioning, and error handling. • Lead UAT for middleware and integration releases, including test planning, defect triage, and release readiness coordination.

Education

• Universidad El Bosque

  Bachelor of Engineering (B.E.), Electronics Engineering

  2005 — 2010

Skills

• Linux
• Html
• Management
• Software Development
• Electronics
• Team Leadership
• Project Management
• Teneo
• Windows
• Strategic Planning
• Microsoft Office
• Customer Service
• Analysis
• Microsoft Excel
• Programming
• Testing
• Java
• Business Strategy
• Troubleshooting
• Business Analysis