Gillian Adams
VP - Customer Experience & Operational Enablement @Netrio
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WORK HISTORY
VP - Customer Experience & Operational Enablement @Netrio
EDUCATION
Ulster University
MA, Marketing
SKILLS
ABOUT GILLIAN ADAMS
With over a decade of experience, I bring a strong focus on operational excellence and customer-centric IT solutions to Agio as Director, Help Desk and Service Management. Passionate about transforming service delivery, I lead with a mission to empower teams and improve workflows, aligning closely with Agio\'s culture of innovation and client success. My expertise in service design and desk management enables me to contribute diverse perspectives that drive impactful outcomes. At Agio, I oversee a 50+ member team across Service Desk, Field Services, and Service Management, fostering collaboration to enhance IT operations. Leveraging skills in ServiceNow and project management, I contributed to launching the AgioNow Portal and implementing Service Portfolio Management, both pivotal in advancing our digital services. These achievements reflect my commitment to delivering scalable, efficient IT solutions.
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