Gillian Richards-Williams Cert Mp Er
Head of Advised Mortgages @HSBC
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WORK HISTORY
Head of Advised Mortgages @HSBC
Manage a team of 11 Regulated Supervisors across the UK, who in turn manage 120 Mortgage and Protection advisers. Responsible for performance and risk management of team, understanding compliance, regulatory requirements and delivering business operating plan.Liaise with Agile team to implement changes that improve customer journey and simplify process for team. Lead on capability framework requirements to ensure competencies evidenced and mantained.
SKILLS
ABOUT GILLIAN RICHARDS-WILLIAMS CERT MP ER
Excellent reputation across the bank - both Retail and Wealth Management, as evidenced by appraisals. A leader with high integrity, professionalism, putting people at the heart of the business. Self-employed can do attitude.Drive and focus has been fundamental to my success over the years. My passion is the risk element of the business, ensuring effective compliance and professional standards are met, monitored and remediated across the whole of the UK Direct Mortgage team, implementing audit functions as necessary.Instrumental in balancing risk and performance of a team of regulated advisers.Specialties: Organisation and compliance.Risk Management.Performance Management.
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