Gillian McTiernan
Recovering attorney turned legal AI advisor helping law firms work smarter—not harder—with trusted workflows attorneys will actually use.
- Role
- Senior Customer Success Manager at Thomson Reuters
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Gillian McTiernan
I help law firms turn AI from “interesting” to indispensable.After years as an attorney, legal-tech builder, and customer success lead, I’ve learned that the key to real transformation isn’t the technology itself — it’s how well it fits into the way attorneys actually work. My sweet spot is partnering with firms to uncover real problems, design practical AI-driven workflows, and guide the change management needed to make those solutions stick.Here’s what I focus on every day: Turning high-value use cases into real, repeatable workflows🤝 Building trusted relationships across partners, innovators & practice groups🧭 Helping firms navigate the human side of AI adoption Driving measurable value — not just interesting demosI believe AI should make lawyers better at being lawyers, not turn them into prompt engineers. When a workflow saves time, reduces risk, or makes life easier for a busy attorney? That’s when the magic happens.If you\'re to turn AI curiosity into actual impact, let’s talk. I’d love to help you make it real.
Experience
Senior Customer Success Manager
Nov 2025 — Present
Education
New York Law School
JD, Law
2007 — 2010
Providence College
BA, Public & Community Service/Business Studies
2001 — 2005
Skills
- Leadership
- Grant Writing
- Legal Writing
- Litigation
- Management
- Program Development
- Westlaw
- Community Outreach
- Courts
- Grant Preparation
- Legal Research
- Research
- Nonprofits
- Event Management
- Family Law
- Fundraising
- Civil Litigation
- Volunteer Management
- Social Media
- Health Law
- Grant Administration
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