Gillian Mack

About Gillian Mack

Strategic and results-oriented business leader with a diverse background in IT Compliance, Vulnerability Management, Technology Events Management, Enterprise systems deployment, and infrastructure management for a global banking and investment corporation. Results-driven professional managing SDLC using Agile-Scrum, Waterfall-Scrum Hybrid, and Waterfall methodologies. Combines a common-sense approach to business success with solid communication skills, critical thinking and linking aptitude, and a talent for translating abstract concepts into efficient action. Effective manager of cross-functional, matrixed teams located globally. Solution-driven mentor who perpetuates seamless communications to achieve objective outcomes and exceed corporate goals. Develops exceptional relationships internally and externally.MS Certified Professional. ITIL v3 Foundation certified. Experienced in Process Analysis and Process Improvement• Created and documented Morgan Stanley\'s Software Development Lifecyle (SDLC) & Change Implementation Management (CIM) Policy Standards and Procedures, developing supporting tooling and delivering enhancements across 1200+ assets and supporting 600+ users in the development community, ensuring Regulatory requirements.• Performed Gap Analysis against Morgan Stanley Technology Policies at the request of the Internal Audit team, including 18 individual standards and mapping against 357 controls, for both the E*TRADE & Solium acquisitions. This initiative was executed, delivered, and resolved two weeks early. • Implemented a Change & Release Management Command Center to expand software release support from monthly to daily support. Transitioned to a Managed Services model with offshore / near-shore staff and provided multiple time zone support consisting of 30+ agents across India, Mexico, and New York.• Partnered with Change Management Policy & Firm Tooling Developers to create a Firm-level program allowing transition from requestor-based Risk Rating to a Data-Driven Risk Rating. This initiative fulfilled a regulatory requirement and improved Morgan Stanley\'s process. • Built a centralized Wealth Management Events management and BCP/DR team program with a Wealth Management centralized Events Requisition Portal for Production Business Continuity Program & Disaster Recovery (BCP/DR) events, providing a single window for WM and external teams to manage key events.

Experience

1. Executive Director, Sdlc and Technology Change Management Policy & Governance Manager

   Morgan Stanley

   Jan 2026 — Present · Alpharetta, GA, US

Education

• Morgan Stanley/Verizon

  Certifications / Training:

• Norfolk State University

  Finance and Accounting

Skills

• Portfolio Management
• Banking
• Risk Management
• Event Management
• Problem Management
• Equities
• Fixed Income
• Disaster Recovery
• Investments
• Service-Now.com
• Itil V3 Foundations Certified
• Business Analysis
• Sdlc
• Asset Management