Gillian Lawrence

About Gillian Lawrence

I help organizations transform complex challenges into products and services that improve people\'s lives. Using empathy, systems thinking, and human-centered design, I guide organizations through digital transformation, operational scaling, and change management - ensuring initiatives stick and teams thrive. Most recently I served as Director of Product and UX for the National Institute of Health\'s All of Us research program, where I successfully led a team to modernize the program\'s participant and staff portals.My collaborative approach creates environments where cross-functional teams solve complex problems together, resulting in reliable, impactful products and services. I’ve partnered with teams spanning the federal health space (NIH, AHRQ, CDC), state governments (Maryland, New York), and foundations (RWJF), and am known for → deconstructing and simplifying complexity to drive alignment and sound decision-making,→ creating viable and efficient operations, and → building happy, high-functioning teamsBeyond product leadership, I bring general management experience and deep expertise in process optimization, visual communication, and data analysis. I\'m known for facilitation that unlocks team potential and problem-solving that turns organizational challenges into competitive advantages.Do you have a new initiative that needs a strategic leader who can drive from discovery through scaling?A product team that needs help reaching their full potential? A client that needs steady, empathic leadership? Let\'s talk.Email me: g••••••••@gmail.comSchedule time with me: https://calendly.com/gillian-m-lawrence/30min

Experience

1. Enterprise Product Strategy

   CareFirst BlueCross BlueShield

   Nov 2025 — Present

Education

• University of Minnesota

  Bachelor of Arts (BA), Psychology

• General Assembly

  Certificate, User Experience

• University of Minnesota

  Master of Public Health (MPH), Maternal and Child Health

  2007

Skills

• Presentations
• Public Health
• Maternal-Child Health
• Data Analysis
• Data Collection
• Documentation
• Technical Writing
• Research Management
• Management
• Information Graphics
• Program Evaluation
• IT Systems Development
• Literature Reviews
• Qualitative Research
• Collaboration
• Development & Delivery of Training
• Flow Charts
• Report Writing
• Survey Design
• Quantitative Research
• Research
• Survey Research
• Health Research
• Research Design
• Proposal Writing
• Project Management