Gillian Gallagher
Channel Communications Manager @BT Group
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WORK HISTORY
Channel Communications Manager @BT Group
Glasgow, GB
Purpose of the role is to own and deploy frontline trading, operational and strategic communications to the Customer Service teams. It is important we communicate accurately and with impact to give our people the information they need to do their job. To help provide a fun and engaging environment and continue to build a great place to work. To drive a culture of celebrating success to maximise team engagement and support our ambition to be truly service obsessed. It is also key that we ensure the strategic customer service story is shared across the Enterprise Service organisation in the right way at the right time.
ABOUT GILLIAN GALLAGHER
A storyteller at heart – creative and passionate, with a talent for creating new ideas and stories to support internal brand advocacy to truly engage, inspire and make employees feel valued and heard.To quote Maya Angelou -\'I\'ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.\'Lots of experience in communicating operational updates, large-scale change, crisis management, and an ever-changing backdrop of brand, reputation, political and commercial challenges.Previously at BT, in my 30-year career in the telecoms industry, I’ve had lots of amazing opportunities working across various disciplines from Operations to Service and Security.
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