Gillian Bailey
Group Operations Director @Giacom
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2025 — Present
Group Operations Director @Giacom
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EDUCATION
N/A
The Manchester Metropolitan University
BA Business Administration
N/A
The University of Salford
HND Business Finance
SKILLS
VoipCall CentersService TransitionStrategyIncident ManagementCustomer ExperienceItilCross-Functional Team LeadershipResource ManagementSlaTelecommunicationsCustomer OrientedSolution SellingVoice Over Ip (Voip)Operations ManagementService ManagementContinuous ImprovementCustomer RetentionService DeliveryUnified CommunicationsTechnical SupportOutsourcingAvaya ProductsAvaya TechnologiesManagementManaged ServicesAvayaContact CentersTeam LeadershipChange ManagementStrategic ThinkingPeople ManagementProject PlanningTelephony
ABOUT GILLIAN BAILEY
Experienced Operations leader with a track record of achieving financial and performance results. Focussed on delivering operational excellence; high performing teams; brilliant customer service and stakeholder value.
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